Pre-sales support
- Providing technical consultation and feasibility analysis of projects;
- Providing market research related to your industry;
- Offering design drawings of required equipment;
- Clarifying raw material specifications, suppliers and prices;
- Helping customer select appropriate machines and giving professional suggestions;
After-sales support
- When machine production is completed, we will show you the video of machine trial operation;
- We provide free on-site training at our plant, assisting your operators in mastering machine installation, machine operation, daily maintenance and troubleshooting;
- As per your request, we can also send our engineers to your site for on-site commissioning;
- Each of our machine has one-year warranty, starting from the date when machine is arrived at purchaser’s port;
Spare parts supply
We are responsible for replacing all damaged machine parts. All spare parts will be delivered to you by DHL. If it is necessary, our engineer can go to your site for on-site guidance.
We provide lifetime service for spare parts supply, customers only need to pay for shipping cost.